Refund Policy

Your right to return within 14 days of delivery:

You have the right to return products purchased outright from the website or bought from show and sell sales within 14 days of receiving your items. 
Please note, however, that products won from Perfectly Quaint Games are exempt as they are Mystery Prizes and you accept the risk of receiving items that you may not have wanted to win. By purchasing those games you accept these terms. This exemption falls within the Consumer Contract Regulations. 
 
If you wish to return your items they must be returned in the same condition that you received them. They must be damage free, unused, unopened and in it's original packaging. You'll also need your order number. 
You must notify us in writing (via email or Facebook messenger) within 14 days of receipt to notify us of your wish to return your goods.   
 
You must ensure they are securely packaged and labelled with Perfectly Quaint's address. The cost of returning the products is at your own expense and we highly recommend that you pay for Royal Mail's "Signed For" service. Once we have received your returned goods you will receive confirmation of receipt via email and notice of the refund being processed. 
 
If your goods arrive faulty or damaged:
We will only issue refunds/replacements if your items arrive faulty (i.e. not working).
In the unfortunate event that your item(s) has arrived faulty, please contact us within 24 hours of delivery at perfectlyquaint@outlook.com or via Facebook messenger.
You MUST include photographs or details of your faulty product(s), your name and order number to enable us to process your request.
If your goods arrive damaged, then that is because they have been damaged in transit. Perfectly Quaint do not take responsibility for items damaged in transit. To claim a refund for items damaged in transit you, as the recipient, will be required to contact the courier, which is usually Royal Mail, and submit a claim form requesting a refund. PQ will provided you with all the information you need to complete the claim form. 
The claim form you will need to submit for Royal Mail is linked below: 
https://personal.help.royalmail.com/app/answers/detail/a_id/14234
As per the discretion afforded to us in the Consumer Rights Act 2015 - the requirement for you to claim for the cost of the items damaged in transit, is deemed as an agreement between Perfectly Quaint, and you, the Consumer. By purchasing products from Perfectly Quaint you accept these terms. 
This does not affect your consumer rights. 
Perfectly Quaint offer a 30 Day warranty for jewellery products. That means if anything happens to your jewellery during this time, you are entitled to a replacement or refund. However, you must ensure you provide your order number if you do wish to invoke your 30 day warranty. Without it, your warranty is void. 

If you receive the wrong product(s):
We take care to ensure we send the correct product(s) to you through our order preparation procedure.
If you have received a wrong product(s) (through our human error), then you MUST send us a photograph of product(s) you have received along with your name and order number within 24 hours of delivery to perfectlyquaint@outlook.com.
Please note, however, if you have selected the wrong product(s) at checkout we cannot be held responsible and cannot issue a return or refund.

Please ensure you double check your order prior to confirming your order and payment.

Your goods have been delivered to the wrong address:
Please ensure you input the correct delivery address in the shipping section at checkout. We use the shipping address that you input on your purchase invoice as the address for delivery. 
Once the item has been dispatched there's nothing we can do to amend the delivery address. 
Unfortunately, if your items are dispatched to the wrong address as a result of your inputting error, no refund will be offered. 

If you do notice you have made an error with your dispatch address details please email us immediately to perfectlyquaint@outlook.com with your name, order number and correct address. 

Missing Parcels/Not Delivered -
If your parcel goes missing in transit Perfectly Quaint will do all they can to track the parcel for you and try and resolve the issue. If necessary, Perfectly Quaint will process a full refund or replacement for the items you won or purchased. Perfectly Quaint will have to allow the full 21 working days from the date the parcel was dispatched before processing the refund. 
In the event your parcel is marked as delivered by Royal Mail but you advise it has not been delivered, it will be your responsibility to deal with this by making enquiries with your local postal service. No refunds or replacements will be given. This applies to Covid19 signatures by your postal service. 
If you miss the delivery of your parcel you are required to reschedule the delivery. 
In the event that your parcel is marked as returned to sender because you missed your parcel and didn't collect it or reschedule, you will not be refunded for those items and they will not be replaced. Usually, if they are marked as returned to sender, they do not end up being returned and tend to go missing. Perfectly Quaint accepts no responsibility or liability for that. 
In the unlikely event your parcel does get returned back to Perfectly Quaint HQ's it will be returned back to you but you will be required to pay postage again. 
Free prizes:
If you win free prizes and they arrives faulty, damaged or do not turn up that item will not be replaced. This includes LAF products won. 
By purchasing from Perfectly Quaint you accept these terms.