Return & Refund Policy

Your right to return within 14 days of delivery:
Under the Consumer Contracts Regulations 2013 you have the right to return your order within 14 days of delivery - Products won from Lucky Bubbles, Look of the Drawer or Betty Bookworm are exempt. The returns policy applies only to items bought out right from the website or show and sells for example. 
Should you wish to return any items which are not exempt, then those products must be unopened/unbroken packages. You must notify us in writing (via email or letter) within 14 days that you wish to return your goods.     
You must ensure they are securely packaged and labelled with Perfectly Quaint's address; the cost of returning the products is at your own expense and we highly recommend that you pay for Royal Mail's "Signed For" service. Once we have received your returned goods you will receive confirmation of receipt via email.
 
If your goods arrive faulty or damaged:
We will only issue refunds/replacements if your items arrive faulty or damaged. We do take extra care in preparing and packaging our customer orders for delivery. In the unfortunate event that your product(s) have been damaged in transit and have arrived damaged/faulty, please contact us within 24 hours of delivery at perfectlyquaint@outlook.com.

You MUST include photographs of your damaged/faulty product(s), your name and order number to enable us to process your request.

If you receive the wrong product(s):
We take care to ensure we send the correct product(s) to you through our order preparation procedure.
If you have received a wrong product(s) (through our human error), then you MUST send us a photograph of product(s) you have received along with your name and order number within 24 hours of delivery to perfectlyquaint@outlook.com.
Please note, however, if you have selected the wrong product(s) at checkout we cannot be held responsible and cannot issue a return or refund.

Please ensure you double check your order prior to confirming your order and payment.

Your goods have been delivered to the wrong address:
Please ensure you input the correct delivery address at checkout as once the item has been dispatched there's nothing we can do to amend the delivery address. 
Unfortunately, if your items are dispatched to the wrong address as a result of your inputting error, no refund will be offered. 

If you do notice you have made an error with your dispatch address details please email us immediately to perfectlyquaint@outlook.com with your name, order number and correct address. 

Free prizes:
If you win free prizes and they arrives faulty/damaged/does not turn up. That item will not be replaced but you will receive a discount code to use against your next order. 
By purchasing from the website you accept these terms.