Dispatch & Delivery Policy

Our office hours are:
4pm - 9pm Monday to Saturday. 
We are closed on Sunday.
Dispatch Information:
Given the nature of our business model we close all bags every Friday.
Those orders will be packed up and dispatched within 7 working days (working days exclude Saturday or Sunday).
All orders are dispatched via Royal Mail 2nd Class Recorded Delivery.
Once your order has been dispatched you will receive an email confirmation.
Please ensure you input the correct email address at checkout as email confirmations will be sent to that email address. 
Delivery Queries:
Please note that Royal Mail do not declare a parcel/item as lost until the following days have passed:
- 21 working days (UK)
We cannot process your order as lost until the above days have passed as per Royal Mail.
If your order has not arrived after 21 working days from dispatch then please get in touch at perfectlyquaint@outlook.com. 
Additional Postage Charges Due:
Applicable to all customers (UK & International)
Additional postage will be payable if your parcel exceeds 2kg or the items fill the small parcel sized boxes. 

The weight for all items is estimated. All the prizes are different sizes and weights and therefore additional postage charges may be due once your parcel has been packed up for dispatch. 

Keep an eye on our Facebook page and your emails for notifications of additional postage charges due. 

Payment for the additional charges must be paid straight away via the Postage & Packaging Payment tab through the website. 
There must be no delays with paying for your parcel(s).
By purchasing from the website you accept these terms.
Additional Charges:
EU/International Customers could be required to pay VAT and/or Customs/Import Duty upon delivery of their goods.
Those additional costs are separate from the price you pay for the goods purchased from Perfectly Quaint and the shipping charges you pay. 
Any additional charges are not recoverable from Perfectly Quaint.
Other:
We fully understand and accept that mistakes can happen. We try our best to rectify any problems as much as we possibly can. However, when a parcel has been posted and has been changed on the tracking as "delivered and signed for" either by yourself or the designated postal service (Royal Mail/ Overseas Postal Service) the responsibility no longer falls with us.

At that point, you will need to take responsibility for the issue by contacting your postal service/department.
By purchasing from the website you accept these terms.