Dispatch & Delivery Policy

Admin Hours: 🕰- Monday to Friday 5pm - 7pm not including weekends and public holidays.
If you message us out of these hours or on a Saturday or Sunday you will not get a reply till the following working day.
Dispatch Information:
Your orders will be dispatched within 7 working days (excluding weekends) from the date your order is fulfilled. 
The date your order is fulfilled may differ from the date you placed your order. Please note this date distinction before you chase for an update.
You will receive a dispatch email which will include your tracking number so that you can track your parcel yourself. 
All orders are dispatched via Royal Mail 2nd Class Recorded Delivery.
 
By playing and buying products from Perfectly Quaint you accept these terms. 
We aim to deliver your parcel within 21 working days (excluding weekends and public holidays) from the date your order is fulfilled. 
Please ensure that the FULL 21 working days has passed before messaging us to chase for updates. 
Please make sure you input the CORRECT email address at checkout as that's the email we send that information to. 
Postal Service Responsibility - we fully understand and accept that mistakes can happen and as a business we try to rectify this as much as we can within the ability of our responsibility and obligation. 
However, when a parcel has been posted and has been delivered and signed for either by yourself or the designated postal service (Royal mail / Overseas Postal Service) the responsibility no longer falls to Perfectly Quaint. 
Any issues that you may have regarding postal services will need to be handled with your postal department.