Dispatch & Delivery Policy
Admin Hours: 🕰- Monday to Friday 5pm - 7pm not including weekends and public holidays.
If you message out of these hours you will not get a reply until the following working day.
Your orders will be dispatched within 7 working days (excluding weekends & Public Holidays) from the date your order is fulfilled.
The date your order is fulfilled may differ from the date you placed your order. Please note this date distinction before you chase for an update.
You will receive a dispatch email which will include your tracking number so that you can track your parcel yourself. This may go into your spam folder. Please ensure you check there first before messaging to chase.
All orders are dispatched via Royal Mail 2nd Class Recorded delivery unless you pay for Special delivery.
2nd Class Recorded delivery covers your 2kg parcel to the value of £50 in the event it goes missing. So for orders exceeding this value total, additional postage will be required to send the parcel via special delivery. That will ensure the parcel is covered with insurance upto to £500 value.
You can choose to take the risk but if in the unfortunate and unlikely event your parcel goes missing, you accept that you will be refunded £50 only for your order.
By purchasing from Perfectly Quaint you accept these terms.
We aim to deliver your parcel within 21 working days (excluding weekends and public holidays) from the date your order is fulfilled.
Please ensure that the FULL 21 working days has passed before messaging us to chase for updates.
Please make sure you input the CORRECT email address at checkout as that's the email address we send order confirmation to including dispatch and tracking information.
Postal Service Responsibility - we fully understand and accept that mistakes can happen and as a business we try to rectify this as much as we can within the ability of our responsibility and obligation.
However, when a parcel has been posted and has been delivered and signed for either by yourself or the designated postal service (Royal mail / Overseas Postal Service) the responsibility no longer falls to Perfectly Quaint.
Any issues that you may have regarding postal services will need to be handled with your postal department.
This includes any delivery attempts made to your address. Once a delivery attempt has been made at your address any Perfectly Quaint responsibility ends there. In no circumstances, following a delivery attempt at your address, will Perfectly Quaint be required to deal with any delays/issues which occur relating to that parcel. Even if the parcel isn't redelivered and the status changes to returned to sender. Often the parcels get lost during this turnaround period and never end up getting returned to PQ.
In the event this happens, no enquiries will be made with the Postal Service on your behalf. If the item does get returned then PQ will endeavour to resend the parcel as soon as possible but additional postage will be required.
In the unfortunate and likely event the parcel is never returned, then no refund or replacement for the lost parcel will be issued from Perfectly Quaint.